This policy explains when Tropika Farm Inputs Company Limited (“Tropika”) does and does not offer a refund, replacement, or correction for an order.
Last updated: 4 August 2026
No refunds for change of mind or growing outcomes
Once an order has been dispatched, we do not offer refunds for change of mind, or because germination, growth, or yield didn’t match expectations. Seeds are a biological product — their performance depends on factors outside our control, including soil, weather, storage, and planting practices. This is standard practice across the seed industry.
What is covered: our errors
If your order arrives with the wrong item, a damaged item, or short of what you ordered, we will replace or correct it at no extra cost. To request this:
- Contact us within 48 hours of delivery.
- Give us your order details and, where possible, a photo of the issue.
We’ll confirm the replacement or correction with you directly, by phone or WhatsApp.
Cancelling before dispatch
If you need to cancel or change an order that hasn’t been dispatched yet, contact us as soon as possible and we’ll do what we can to accommodate it.
Need help?
Contact us at +254 740 232780 (WhatsApp/phone) or [email protected] for anything related to an order issue.